Frequently Asked Questions (FAQs)
General Questions
1. What is Smart Dhukhan?
Smart Dhukhan is an e-commerce platform in India that specializes in selling a wide range of electronic products and gadgets.
2. Where does Smart Dhukhan operate?
Currently, we only operate and deliver products within India.
3. What types of products do you sell?
We sell physical electronic products and gadgets, including accessories and devices.
Order & Shipping
4. How long does it take to process an order?
Orders are processed and shipped within 2 working days after payment confirmation.
5. How long does it take to deliver my order?
Delivery timelines depend on the distance between our warehouse and your location, as well as the service level of our delivery partner. You will receive an estimated delivery time when your order is confirmed.
6. How can I track my order?
Once your order is shipped, we’ll provide you with a tracking number so you can monitor your shipment in real-time.
7. Do you charge for shipping?
Shipping charges may vary based on the product and your location. Any applicable charges will be displayed during checkout.
8. Do you offer international shipping?
No, we currently ship only within India.
Pricing & Payments
9. How are the product prices determined?
All product prices are competitive and subject to market changes. We display the most current prices on our website.
10. What payment methods do you accept?
We have partnered with Razorpay to provide a secure payment gateway. You can pay using credit cards, debit cards, UPI, and other Razorpay-supported methods.
Refunds, Returns, & Cancellations
11. Can I cancel my order?
Orders cannot be canceled once they are shipped. For further assistance, contact our customer support.
12. What is your return policy?
We accept returns only if the product is damaged, and an unboxing video is mandatory as proof.
13. Will I get a refund for a returned product?
If your return is approved based on the damaged condition and unboxing video, you will receive a full refund.
Privacy & Data
14. What personal information does Smart Dhukhan collect?
We collect:
- Address: For shipping your orders.
- Email ID: For promotions, but only from subscribers.
15. How does Smart Dhukhan use my personal information?
Your data is used strictly to process your orders, deliver parcels, and send promotional emails (if subscribed). We never sell or misuse your information.
Contact Us
16. How can I get in touch with Smart Dhukhan?
You can reach us via:
- Email: smartdhukhan@gmail.com
- Phone: 9493980824
- Address: Smart Dhukhan, NTR Circle, Kadapa, 516001, Andhra Pradesh, India.
17. What should I do if I face issues with my order?
If you encounter any problems, feel free to contact our support team. We’re here to assist you!