Effective Date: 02-01-2025
Welcome to Smart Dhukhan! By using our website (www.smartdhukhan.com), you agree to abide by the following terms and conditions. Please read them carefully before making any purchase.
1. General Information
- Smart Dhukhan operates exclusively in India and sells physical electronic products and gadgets.
- By accessing our website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
2. Account Registration
- To place an order, you may need to register for an account.
- You are responsible for maintaining the confidentiality of your account and password.
- Any activity conducted under your account is your responsibility.
3. Product Information
- We strive to provide accurate descriptions and images of our products. However, minor variations may occur due to manufacturer updates or screen settings.
- All products are subject to availability, and we reserve the right to discontinue or modify any product without prior notice.
4. Pricing and Payment
- Prices listed on the website are in Indian Rupees (INR) and include applicable taxes.
- Payment must be made through the Razorpay payment gateway, which ensures secure transactions.
- We reserve the right to update prices without prior notice.
5. Order and Delivery
- Order Confirmation: Orders are confirmed only after successful payment.
- Delivery: We deliver to addresses within India only.
- Delivery timelines are estimates and may vary due to unforeseen circumstances.
- Address Accuracy: Customers are responsible for providing accurate delivery addresses.
6. Cancellations and Refunds
- Order Cancellations:
- Orders can be canceled before they are shipped. Once shipped, cancellations will not be accepted.
- Refunds:
- Refunds are processed in cases of defective or damaged products, subject to verification.
- Refunds will be credited to the original payment method within 7-10 business days.
7. Returns and Exchanges
- Returns and exchanges are accepted only if:
- The product is defective, damaged, or different from what was ordered.
- The request is made within 7 days of delivery.
- Products must be returned in their original packaging with all accessories and invoices.
- Unboxing video is mandatory
8. User Conduct
By using our website, you agree:
- Not to use the platform for illegal or unauthorized purposes.
- Not to interfere with or disrupt the website’s functionality.
9. Intellectual Property
- All content, including text, images, logos, and trademarks, is the property of Smart Dhukhan and is protected by copyright laws.
- You may not copy, reproduce, or distribute any content without prior written consent.
10. Liability Disclaimer
- Smart Dhukhan is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- We are not responsible for delays caused by third-party services, including payment gateways or delivery providers.
11. Third-Party Services
- Payments on our website are processed through Razorpay, and their terms and conditions apply.
- We are not responsible for issues arising from third-party services.
12. Termination
We reserve the right to terminate your access to the website for any violation of these terms and conditions without prior notice.
13. Governing Law
These terms and conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in [Your City/State].
14. Changes to Terms
We may update these terms and conditions at our discretion. Changes will be effective immediately upon posting on the website.
15. Contact Us
If you have any questions or concerns, please contact us:
- Email: smartdhukhan@gmail.com
- Address: Smart Dhukhan, NTR Circle, Kadapa, 516001, Andhra Pradesh, India.